The Disconnect Principle: Eliminate difficult conversations with clarity and empathy

The way we traditionally think about feedback, accountability, and performance management prevents us from being the kind of human beings we want to be. The emphasis on pressure, discipline, and controlling others is not comfortable. Traditional advice for giving feedback comes up short; we prepare and practice scripts that fail us. Too often we walk away feeling miserable without accomplishing what we had hoped.

The Disconnect Principle changes all of that. It will show you how to eliminate those difficult conversations entirely. Once you understand the root cause of the discomfort, it is simple to avoid it altogether.