Chip R. Bell
is senior partner of the Chip Bell Group and former director of management and
organization development for NCNB, now Bank of America. He was a highly
decorated infantry unit commander in Vietnam with the elite 82nd Airborne
Division and is the author or coauthor of several bestselling books, including Wired and Dangerous.
Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create w...[SEE MORE]