Chip R. Bell
is senior partner of the Chip Bell Group and former director of management and
organization development for NCNB, now Bank of America. He was a highly
decorated infantry unit commander in Vietnam with the elite 82nd Airborne
Division and is the author or coauthor of several bestselling books, including Wired and Dangerous.
“Chip Bell's unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer's ingenuity for creating breakthrough results.” —Jeanne Bliss, founder and CEO, CustomerBliss;...[SEE MORE]