Jody Hoffer Gittell is an assistant professor of management at Brandeis University and faculty member of the MIT Global Airline Industry Program. She focuses on human resources and operations management, and frequently presents the results of her work to managers, researchers, and policymakers.
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Management lessons from the world's most profitable airline 'If you want to understand how one organization can change the competitive rules of the game for an entire industry, read this book.' -James L. Heskett, Baker Foundation Professor, Harvard Busin... SEE MORE