David Shipley is the executive editor for Bloomberg View. Previously he was deputy editorial page editor and op-ed page editor of the New York Times and a senior presidential speechwriter in the Clinton administration. He is the coauthor, with Will Schwalbe, of Send: Why People Email So Badly and How to Do It Better. He lives in New York.
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• When should you email, and when should you call, fax, or just show up? • What is the crucial–and most often overlooked–line in an email? • What is the best strategy when you send (in anger or error) a potentially career-e... SEE MORE